Share of the fare refunded when you cancel before pickup. This is the schedule the booking system applies.
Refund by time before pickup
When you cancel
Fare refunded
48 hours or more before pickup
100%
24 hours or more before pickup
75%
6 hours or more before pickup
50%
Less than 6 hours before pickup
0%
Before pickup
How much of the fare is refunded depends on how long before the start time you cancel. The refund schedule at the top of this page is the one applied to every cancellation made on the website or the app, and it is the same schedule used when a booking is cancelled for you.
A no-show falls inside the last window of that schedule.
After pickup
The trip has started. Early return does not refund unused hours unless the partner agrees in writing.
DriveBee or partner cancellation
If we or the partner cancel before pickup, you receive a full refund of everything you paid, and we will help you rebook.
Weather and force majeure
Heavy rain, flooding on the Musi, ORR closures, or authority orders may delay pickup. We will reschedule or refund the fare.
How to cancel
Use the booking screen in the DriveBee app or website, or write to [email protected] with the booking ID.
